Page 23 - Demo

%u062c%u0645%u064a%u0639 %u0627%u0644%u062d%u0642%u0648%u0642 %u0645%u062d%u0641%u0648%u0638%u0629 %u0640 %u0627%u0625%u0644%u0639%u062a%u062f%u0627%u0621 %u0639%u0649%u0644 %u062d%u0642 %u0627%u0645%u0644%u0624%u0644%u0641 %u0628%u0627%u0644%u0646%u0633%u062e %u0623%u0648 %u0627%u0644%u0637%u0628%u0627%u0639%u0629 %u064a%u0639%u0631%u0636 %u0641%u0627%u0639%u0644%u0647 %u0644%u0644%u0645%u0633%u0627%u0626%u0644%u0629 %u0627%u0644%u0642%u0627%u0646%u0648%u0646%u064a%u062923lOMoAR cPSD|10120753In this chapter we start with a strategic plan I need to achieve different things e.g.,financial strategic plan, quality strategic plan, customer focus strategic plan,learning strategic plan, then set some goal I want to achieve aka target and tomonitor these targets and to know if I%u2019m doing will or not as an organization thereare some KBI%u2019s (key performance indicators) I need to watch e.g., profit as one ofthe indicators, I want to achieve target where I%u2019m comparing my currentperformance with planned one according to this comparison analysis if I%u2019m doingwell or not. This continues process where we learn from our mistakes and try toimprove.I can%u2019t transfer strategic plan into operational plan e.g., improve customer service.To translated into an operational plane is not easy due to communication problem.Strategic planes are usually taken 1-2 years to achieve through this period we needto translate this plan like give training to my employees, set policies andprocedures to how to treat our customers, create a new website. Operationalplanning can beTactic-centric (operationally focused) like how to treat your customer duringservice time. Budget-centric plan (financially focused) like funding an objectiveor idea financially.When you look at the main objectives as a leader from top-down where it comefrom top management. Resources either tangible or intangible should be allocatedand distributed according to the highest then to the lowest priority.Framework (a plan to how to achieve what is wanted) for monitoring performanceto measure success between performance and planned:Critical success factors: e.g., attendance to classes, time spent studying, andStrategic goals and targets.Diagnostic control system